At Live Sel, we are committed to ensuring that your purchases arrive in a timely and efficient manner. This Shipping Policy outlines the procedures and guidelines for shipping products purchased through our platform.
1. Shipping Methods and Carriers
- Shipping Options: Vendors may offer various shipping methods based on the size, weight, and destination of the items. Shipping options will be available at checkout, and you can choose the method that best suits your needs.
- Carriers: Vendors use reputable carriers to deliver your orders, including but not limited to [Carrier Names] and other local or international shipping providers.
2. Processing Time
- Order Processing: Orders are typically processed within 1-3 business days after the payment is confirmed. Processing time may vary depending on the vendor, product availability, and order volume.
- Customs Delays: For international orders, customs procedures may cause delays beyond the estimated processing and shipping times. We are not responsible for any customs-related delays or additional fees.
3. Shipping Costs
- Cost Calculation: Shipping costs are determined based on the shipping method, destination, and the weight or size of the package. Shipping fees will be calculated and displayed at checkout before you complete your purchase.
- Shipping Promotions: Vendors may offer free or discounted shipping promotions from time to time. Any such promotions will be clearly stated at checkout.
4. Delivery Times
- Estimated Delivery: Delivery times vary based on the shipping method and destination. Estimated delivery times will be provided during checkout.
- Domestic Shipments: For orders within [Country], delivery typically takes 3-7 business days.
- International Shipments: For international orders, delivery times can range from 7-21 business days or longer, depending on the destination and customs processing.
5. Tracking Your Order
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
6. Shipping Restrictions
- Restricted Areas: Some products may have shipping restrictions based on the destination. If an item cannot be shipped to your location, you will be notified, and the order will be canceled or adjusted accordingly.
- P.O. Boxes: Certain shipping carriers may not deliver to P.O. Boxes. Please provide a valid street address for delivery.
7. Address Accuracy
- Correct Information: It is your responsibility to provide accurate and complete shipping information at checkout. Live Sel and the vendors are not responsible for delays or issues caused by incorrect or incomplete addresses.
8. Issues with Delivery
- Missing or Damaged Packages: If your package is missing or damaged upon delivery, please contact the vendor directly or reach out to us at support@livesel.com for assistance. We will work with the vendor and carrier to resolve the issue.
- Delivery Exceptions: Occasionally, deliveries may be delayed due to factors beyond our control, such as severe weather, natural disasters, or carrier disruptions. We appreciate your patience in such cases.
9. Returns and Exchanges
- Return Shipping: If you need to return an item, follow our Return and Refund Policy for instructions on how to return the product. You will be responsible for return shipping costs unless the return is due to an error or defect.
10. Contact Us
For any questions or concerns regarding shipping, please contact us at support@livesel.com. We are here to assist you with any shipping-related inquiries or issues.
Thank you for shopping with Live Sel. We are dedicated to providing a seamless and reliable shipping experience for all our customers.