Refund and Returns Policy

At Live Sel, we strive to ensure that our customers have a satisfying shopping experience. However, if you are not completely satisfied with a purchase, we’re here to help. This policy outlines the terms and conditions for returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

- Condition: The product must be unused, in its original packaging, and in the same condition that you received it.

- Timeframe: You must initiate the return within 14 days of receiving the item.

- Proof of Purchase: A valid receipt or proof of purchase must be provided with your return request.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact us directly through their Livesel store page or contact us at official.livesel@gmail.com.

1. Provide your order details and the reason for the return.

1. Wait for the approval and further instructions for sending back the item.

Please do not send items back to Livesel directly, as we facilitate transactions between buyers and livesel.

3. Return Shipping

- Shipping Costs: You will be responsible for covering the shipping costs for returning your item, unless the return is due to a product defect or livesel error.

- Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected by the livesel, you will be notified via email regarding the status of your refund.

- Refund Approval:If refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, or if it is damaged or missing parts for reasons not due to our error).

Please note that shipping costs for the original order are non-refundable.

5. Exchanges

Exchanges are only offered if the item is defective, damaged, or if you received the wrong product.

Exchanges are accepted within 7 days of delivery
Products must be in unworn, unwashed and original condition with tags attached.
Allow us 7 working days to deliver the exchange item

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

1. Check your bank or credit card account.

1. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

1. If you’ve done all of this and still have not received your refund, please contact us at official.livesel@gmail.com.

7. Contact Information

If you have any questions about our Return and Refund Policy or need further assistance, feel free to contact us at official.livesel@gmail.com.

Thank you for shopping with Livesel. We’re committed to ensuring a smooth and hassle-free experience for both buyers and us.